Copyright © 2010 FloridaCarHire.com. All rights reserved.
Unlike so many companies’ terms and conditions
being laid out so as to be unclear, we have attempted to make ours simple
without using “legal jargon”. Unfortunately, in doing so,
the wording may seem a little “long winded” but that is in
order to make sure you understand just what your and our responsibilities
are. So, if there is anything unclear, please ask us for clarification
and when doing so, we will also consider rewording the item of query so
as to prevent misunderstanding by others and/or, we will try to cover
the item under query in our Terms and Conditions.
Please read the following terms and conditions carefully because all reservations
made are subject to them. No variations to them will be valid unless agreed
in writing by a Director of WorldCarHire.com Limited t/a FloridaCarHire.com.
Within these Terms and Conditions, the expressions “you”,
“the Hirer”, “the Customer”, “the Client”
“your”, relate to the person booking or the driver as appropriate.
The expressions “the Company”, “us”, “we”,
“our” relate to FloridaCarHire.com. The expression “BPC”
refers to our freely available (to those genuinely booking with us), Booking
Protection Cover. This facility is offered by us at the time of booking.
The expression “vehicle provider”, “the Hirer”
”provider” relates to the company supplying the hire vehicle
and with which you will enter into the hire/rental agreement.
The expression “pick up” relates to the location and/or time
and date where the hired vehicle is to be collected.
The expression “drop off” relates to the return location to
which the vehicle is to be returned at the end of the hire period.
FloridaCarHire.com
FloridaCarHire.com is a trading style of WorldCarHire.com Limited and acts as
a broker for vehicle hire companies (vehicle providers) and subject finally
to a contract which will be taken out by you with the vehicle provider.
FloridaCarHire.com does not suggest that it is anything other than a
broker in respect of car hire.
Copyright
The use of the FloridaCarHire.com logo or anything contained in this
site is strictly prohibited unless authorized by FloridaCarHire.com.
For more information please email: legal@FloridaCarHire.com
What is included in the FloridaCarHire.com tariffs
All rates include unlimited mileage, minimum state liability insurance,
collision damage waiver (CDW), loss damage waiver (LDW), supplementary
liability insurance up to US$1million, (SLI), local state taxes, airport
imposed fees (except Orlando Airport where a customer facility charge
(CFC) of $2.50 per day (up to a maximum of $12.50 per rental) is payable
upon collection), handling charges and environmental charges.
Our “Silver”(All inclusive) tariff” includes one extra
driver free of charge with Dollar only, with Alamo only the main driver is
covered. In addition to the above, our “Gold tariff” also includes
a free tank of petrol, and unlimited additional drivers free of charge with
Dollar, with Alamo up to 3 additional drivers are included free of charge.
What is not included in the FloridaCarHire.com tariffs
Fuel (except for our “Gold” tariff), personal accident insurance, special
request items and optional extras where applicable, young drivers surcharge
and additional drivers charge. All such costs are normally payable locally.
Uninsured losses and the result of driver misdemeanors/recklessness etc., as
detailed in the paragraphs headed “Insurance” and “Accidents and Accidental Damage”.
Customer Facility Charges at Orlando MCO Airport of $2.50 per day
(up to a maximum of $12.50 per rental) is payable upon collection.
Additional Drivers
Our Silver/All Inclusive tariff includes one additional driver free of charge
with Dollar. However a charge which is payable locally will be made for any
further additional drivers. With Alamo on the Silver/All Inclusive tariff only
the main driver is included free of charge, further drivers will be charged locally.
Our Gold Tariff in the USA includes unlimited additional drivers with Dollar;
with Alamo up to 3 additional drivers are included free of charge.
Please note that under age surcharges still apply.
Fuel
Apart from the Gold rate, vehicles are normally provided with a full tank
of petrol for which you will be charged at pick up and the vehicle may
be returned “empty”. Please check procedure with desk when
picking up the vehicle. All refueling charges are the hirer's responsibility.
Vehicle capacity & type
The Company will be pleased to advise you of a vehicle best
suited to your size of party for both your security and comfort. Failure
by the hirer to adhere to the carrying capacity of vehicles may invalidate
insurance. (Economy cars are normally insured to carry a maximum of four
people and other groups, a maximum of five unless otherwise specified.
.We cannot guarantee the make or model of a hire vehicle requested. The
vehicle requested may be replaced by one of a similar size and capacity
at the discretion of the vehicle provider.
Vehicle Availability
Most vehicles are available on a 24 hour free sale basis. Certain vehicles
such as 4x4's, luxury, Premium, Convertibles, 7,8, & 12 seater vehicles
and specialist vehicles are on a request basis with vehicle providers.
If your rental is to commence within 7 days, please contact reservations
before making a booking. {click here} to e-mail Reservations.
Period of hire
The vehicle is hired for the period shown on the hire voucher which we
provide you and if returned late, excesses will be charged locally by
the vehicle provider. Providers vary in regard to the maximum period that
a vehicle may be on hire without checking the vehicle in at one of their
offices (for maintenance check for example). Those periods are generally
maximised at 28 or 56 days. It is essential that the car is checked in
accordingly, failing which, insurance may lapse for example. In any event
where the vehicle may be returned later than a few hours in excess of
drop off time, the vehicle provider must be notified otherwise the vehicle
may be reported as stolen and/or you may well be uninsured.
Driving areas
The vehicle may normally be driven across state borders. Vehicles may
be driven into Canada from the USA and vice versa but not into Mexico.
Cars must be returned to the country of hire. Please re-confirm at pick-up
that you wish to “cross states or borders” to ensure that
you may do so and that your insurance extends cover to enable you to do
so. In some cases, the provider may make a charge which is payable locally.
Children
In most states in the USA, it is a legal requirement for children under
three years old to be safely secured in a child seat. Please ensure that
you request such seats in advance. Children aged 3-5 years must be restrained
by a seat belt or other special secure seat.
Special requests
Child seats and other optional items are available on request at most
locations, although no item can be guaranteed to be available at any time.
The charge for these facilities is paid locally at the time of pick-up.
Local charges
The cost and conditions of all incidental items payable locally are subject
to change without prior notice and subject to local laws, rulings and
taxes.
Deposit at pick up
For pre-paid rentals a credit card swipe is taken when the vehicle is picked
up to cover the estimated charges for taxes, CFC, optional extras not prepaid,
optional personal accident and effects coverage etc. A recognised credit card
(such as American Express, Diners Club, Visa, Access, Master Card, and Euro Card)
will normally be required to cover. Please note: The credit card holder must
usually be the lead driver. The acceptance of another’s card is at the discretion
of the vehicle provider and some, when agreeing to do so.
Driving licence
It is your responsibility to inform reservations at the time of booking
of any endorsements or other reasons which may affect the vehicle provider’s
decision to disallow the vehicle to be taken on normal rates or at all.
International driving licences are not required in the USA.
Minimum and maximum age limitations
The minimum driver’s age is 21 years of age. If the driver is over
21 and below 25, unless hire has been arranged by us on that basis, surcharges
will apply locally. Drivers under 25 may be restricted by the vehicle
provider to certain types of vehicle.
Documentation requirements
It is your responsibility to present the appropriate documentation at
pick up. The documents that are necessary are: A non-US valid drivers
licence that has been held for at least one year and retains its validity
throughout the hire period. Your rental/hire voucher. A valid credit card
in the name of the lead driver. Your passport (it may be required for
identification purposes). FloridaCarHire.com will not be liable in the
event that you do not take the appropriate documentation with you and
a 100% cancellation charge will apply. (If you have not received your
rental voucher in good time, you must please e-mail us at: vouchers@FloridaCarHire.com)
Your email booking confirmation from FloridaCarHire.com is not a valid
voucher.
Payment Methods
We are pleased to accept payment by Visa, MasterCard, Delta or Switch
card. We will also be pleased to accept payment by cheque drawn on a UK
bank but payment by that method must be received at least 21 days prior
to pick-up. Please draw your cheque in favour of FloridaCarHire.com
at 2A Star Street, Ware, Herts, SG12 7AA. Please write
your reservation number on the back of the cheque or alternatively, print
off the booking form and enclose a copy with your payment.
Refunds
Where original payment was by card, any refund due will be credited to
the card charged and, if the original payment was by cheque or cash, the
refund will be by cheque.
Amendments
Bookings may be amended at your request, such request being in writing.
if you have selected our BPC (Booking Protection Cover), which was offered
at the time of your original booking option, you are protected by its
terms. Otherwise, we reserve the right to charge an administration fee
in respect of amendments. Amendments reducing the vehicle size/type made
within 21 days of pick up will automatically attract a charge of 25% of
the original booking price. No amendments will be accepted if requested
within 3 working days of pick up unless otherwise specifically agreed
in writing. Any other amendment charge/fee will be at our discretion but,
will not be unreasonable relative to the time and cost involved in dealing
with the amendment in accordance with our procedures.
Cancellations
You may cancel your booking free of charge within the first 10 days of
the date on which you placed it with us (a “cooling off period”
greater than we are required to offer you). After that time, if you have
selected our BPC option, you are protected by its terms. Otherwise, After
10 days, a cancellation charge of 25% will apply to cancellations for
pick ups within a period up to 22 days prior to pickup following which,
a cancellation charge of 50% will apply for cancellation within 21 days
of pick up date and, a 100% cancellation charge will apply for cancellations
made within 3 working days of pick up. All cancellations must be in writing
and received by us within the aforementioned periods.
Quality control & complaint procedures
If you are dissatisfied in any way with the standard of vehicle upon pickup
or during the period of hire, please report this to the vehicle provider
immediately, noting the name of the person with whom you lodged your complaint
and their office details (if not the pick up location). It is difficult
for us to process any claim made regarding the standard of a vehicle on
or following completion of the hire. If you remain dissatisfied during
the period of hire, please contact us and we shall attempt to resolve
the problem at that time. Any complaint subsequently must be made in writing,
to be received by us within ten days of drop off at:
FloridaCarHire.com, 2A Star Street, Ware, SG12 7AA, United
Kingdom. We will attempt to finalise queries and complaints within 28
days of receipt of a complaint but cannot guarantee a timescale.
Mechanical Difficulties
In the event of any mechanical difficulties with your vehicle, please
contact the car provider who will advise you of the action to be taken.
Authority to repair or replace the vehicle may only be given by the vehicle
provider who’s details are shown on your copy of the rental agreement
signed at pick up.
Accidents & Accidental Damage
In the unfortunate event of accident and/or accidental damage, it is imperative
that the details are reported to the local supplier immediately.. You
must also complete an accident form.. Local police should be informed
in accordance with the local laws but in any event, within 24 hours and,
a signed police report obtained. Full details of any third parties involved
should also be obtained. Authority to repair or replace the vehicle may
only be given by the vehicle provider whose name and contact details are
shown on the rental agreement signed at pick up . You should obtain and
retain copies of all documentation, including rental documentation as
an insurance company may be involved. A “check out” form must
be signed upon the return of the vehicle failing which, delays may occur
in the investigation of any dispute relating to insurance. In addition,
if you have caused the accident and/or are deemed by the vehicle provider
to have been negligent or commit a driving offence, the provider may refuse
to provide you with a replacement vehicle. In such an event, no refund
will fall due to you.
Insurance
Collision damage waiver and loss damage waiver covers you for damage in
the event of an accident unless the accident is caused by your negligence,
you are under the influence of drink or drugs, you are using the vehicle
in a prohibited way or your licence is invalid or invalidated or, indeed
acting in any manner which invalidates cover. In addition, if you commit
a driving offence or are deemed to be at fault by the provider of the
hire vehicle, the provider may refuse to provide you with a replacement
vehicle. In such an event, no refund will fall due to you.
Please note that windscreens, tyres, and towing charges may not be covered
under the inclusive policy. However, an optional extra protection insurance
is offered to waiver liability by some providers. Additional insurance
may be required if the vehicle is to be used across borders (Items paid
locally may be subject to tax).
FloridaCarHire.com will not be responsible for any uninsured loss or
damage.
Responsibility
FloridaCarHire.com accepts no responsibility for your failure to pick
up your vehicle for whatever reason outside its control. In the event
that it has failed to carry out its duties to you, it will compensate
you for your losses, that compensation being limited to the profit margin
earned on your booking. If the vehicle provider fails in their duty, we
shall be pleased to assist you in your claim against them. We shall not
be held responsible for the actions or otherwise of the vehicle provider,
nor can the vehicle provider make assurances on our behalf, whatever they
may say to the contrary.
--- CONTRACTS DO NOT AFFECT CUSTOMERS STATUTORY RIGHTS ---
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